FAQ

Where is IJ Jewels based?

IJ Jewels is based in Malad, Mumbai.

How can we place an urgent order?

Contact us on Instagram or WhatsApp at +91 8779891394 along with the list of products you need and when do you need the package. Our team will help with further details.

Will I get the same piece as shown in the picture?

All of the images are clicked under natural sunlight and updated without any edits/filters.

How can we take care of the jewellery?

Storage instructions
- Store the jewellery away from sunlight.
- Ensure that it doesn't get in touch with water, sweat or perfume.
- Store it in plastic packaging and plastic boxes to ensure long durability of the products.
- Wear the jewellery at last once you are ready to go.

How can I place an international / overseas order?

You can add the products you need to your cart & send us the screenshot on our official Whatsapp number or on our Instagram Handle. Our team will guide you from there.

Can I visit IJ Jewels store and select the products?

Yes, you can visit the store and select whatever you need. We are  based in Mumbai, India. However, make a prior appointment before visiting us. Contact on +91 8779891394 to make an appointment.

I wish to add more products in my order? Is it possible?

If your order is already dispatched/sent, than you'll have to place a new fresh order.

If the order is not yet dispatched, you can get more products added by contacting us on Whatsapp/ email/ Instagram DM!

How can I track my order?

Once your order is sent from IJ Jewels warehouse, you'll receive email and Whatsapp with courier updates from the courier company with tracking details. Please note, the details will be sent on the contact number and email address you have shared in the address.

Can I use an International Credit/Debit Card to make a payment?

Yes, you can use overseas credit/debit card to place an order on IJ Jewels website.

Is there any additional charges for COD?

Yes, a flat fee of 60 INR is applicable for Cash on Delivery ( COD ) orders.

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