Shipping Policy

IJ Jewels (“we” and “us”) is the operator of (https://www.ijjewels.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Shipping policy
•Orders will be dispatched within 2-3 days upon confirmation.
• Delivery time can vary between 3-10 days.
Cancellation Policy- Cancellation on all orders is available before your order is shipped.
-Once shipped, orders cannot be cancelled.
– In case you want to cancel the order, 5% payment gateway charges will be deducted and
the
rest amount will be refunded.
Example: On a purchase of Rs. 100, a deduction of 5% will be charged i.e Rs. 5. A refund of Rs. 95 will be refunded to your account if the order is not shipped.
Alternative:
You can take store credit of complete 100 rs.
International Order Policy
To place International orders, Kindly DM us on Instagram or on our official WhatsApp
number. We will confirm your respective orders along with the Shipping charges
and further details.
Return policy
– No return policy.
– Exchange will be processed only if wrong/defective product is received.
Exchange Policy
• Opening video is mandatory to claim an exchange.
• Exchange request needs to be raised within 48 hours of receiving the package.

. Request to exchange for a stone or a bead coming out is not accepted. Due to movement in transit, sometimes a bead or a stone can come out but can be put back easily. 

10. Customer service

For all customer service enquiries, please email us at https://www.ijjewels.com/contacts/

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